Support & organization access
Help with your DeepBook account, expense records and reimbursement workflow.
Get an account
DeepBook serves independent organizations. Request access for a new organization using the contact address below. An organization administrator creates staff and finance accounts. One account belongs to one organization; there is no organization switcher.
Sign-in help
Ask your organization administrator to confirm your username and account status. If you are already signed in, use Me → Change password. Contact support if your organization administrator cannot help.
Record expenses and submit claims
Open Expenses and tap Add expense to record a purchase and attach a receipt. Open My claims or Claims management to group eligible expenses into a claim. After a claim is returned, edit its expenses and resubmit the original claim.
Currencies and cash advances
Supported currencies are CNY, TWD, HKD, MYR, SGD and USD when enabled by the service. Updated app versions can include multiple currencies in one claim. Original amounts, settlements and cash advance balances stay separate for each currency. Estimated totals use current reference rates for display only, not bank exchange rates or amounts to transfer. Tap a spending total to see original currency amounts and rate dates.
Payments and access
Settlement records how a payment was made and may include a note and supporting image. DeepBook does not transfer funds. Access to financial records is controlled by organization roles and permissions.
Report a problem
Tell us what you were doing, the time of the issue, your iPhone model, iOS version and app version. Hide names, receipt details and amounts that are not needed to explain the problem. App installation and TestFlight invitations are separate from your organization account.
Include your organization name, app version and a description of the issue. Do not send passwords, verification codes or unredacted financial documents.